Support

Click Send feedback in the bottom-right corner of any page. Pick a severity, describe what you saw, and submit. Where helpful, attach a screenshot of the screen you were on — it makes data and layout issues much faster to reproduce.

• Billing: your plan and cycle (Essential / Premium · monthly / annual), what you expected, and what charged or didn’t charge. Manage your subscription directly from /account/billing.
• Data freshness: the sport, market, event, timestamp, and any freshness label you saw — that lets the team match the snapshot to what was on screen.
• Account access: the email on your account and the page you tried to reach. Don’t share your password.
• Bugs or layout issues: the page or feature, what you expected, what actually happened, and a screenshot if possible.
• Compliance or policy: reference the relevant policy page — see Compliance Summary.

• Passwords.
• Full card numbers.
• Sportsbook account credentials.
• Government IDs or other sensitive personal data.

Sharp.IQ does not need this information and will never ask for it in a support message.

The Sharp.IQ team reviews submissions to improve product quality, data clarity, and account experience. If a reply is needed, we follow up via the email associated with your account.

• Subscription changes (plan, cycle, pause, cancel) — /account/billing.
• Refunds and cancellations — Refund & Cancellation Policy.
• Account security or privacy questions — Privacy Policy.
• Responsible-use resources — Responsible Use.